{"xsrfToken":"5fff51cdc7628e8cab11877b287b08a4cf5da1aa_lout","branding":{"id":"2","key":"zs","name":"Jasper PIM Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Jasper's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to Jasper PIM's Ticket Portal!","userInitialAnnouncementMessageWiki":"<p>Please let us know how we can help you!</p>\n<p><a href=\"https://jasperstudios.atlassian.net/wiki/spaces/JPKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here to access the Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Jasper's Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to Jasper PIM's Ticket Portal!","announcementMessage":"Please let us know how we can help you!\n\n[Click here to access the Knowledge Base| https://jasperstudios.atlassian.net/wiki/spaces/JPKB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6a50c2b4-3fe5-4d27-93d8-a038e2be1209/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTlkMjBhZi00ODA1LTQyMDYtOTFkZS02MTc0MDM2YTc0M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhNTBjMmI0LTNmZTUtNGQyNy05M2Q4LWEwMzhlMmJlMTIwOSI6WyJyZWFkIl19LCJleHAiOjE3Mjg0NDM5NDYsIm5iZiI6MTcyODQ0MzM0Nn0.rv0sJQ_Lgv-de2OSKameFSitYVmJMvEAaFr3ZdEKjpU&client=199d20af-4805-4206-91de-6174036a743c&height=300&mode=fit","bannerMediaApiFileId":"6a50c2b4-3fe5-4d27-93d8-a038e2be1209","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"zs","projectId":10018,"serviceDeskId":2,"name":"Jasper PIM Support","description":"<p>Welcome! You can raise a request for Jasper PIM Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"49","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"","icon":10466,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"26","name":"Email Request (Bug)","descriptionHtml":"","callToAction":"Email Request (Bug)","introHtml":"<p>Problem Description <Describe a brief summary of the issue> Steps to reproduce <A step-by-step guide on how to reproduce the issue> Expected Result < What was the expected behaviour> Actual Result <How did the system respond></p>","icon":10492,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"51","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"50","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"","icon":10521,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"22","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"","icon":10528,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[6],"key":""},{"id":"28","name":"Email Request (Change)","descriptionHtml":"","callToAction":"Email Request (Change)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"27","name":"Email Request (Task)","descriptionHtml":"","callToAction":"Email Request (Task)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"29","name":"Email Request (Training/Inquiry)","descriptionHtml":"","callToAction":"Email Request (Training/Inquiry)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"20","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Jasper PIM"}],"orderMapping":{"14":[27],"6":[51,49,50,22,26],"3":[20,10],"7":[22,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7eb3f9e-efeb-3487-9e19-f468ec190243","appLinkName":"System Confluence","appLinkUrl":"https://jasperstudios.atlassian.net/wiki","spaceKey":"JPKB","spaceName":"Jasper PIM Knowledge Base","spaceUrl":"https://jasperstudios.atlassian.net/wiki/spaces/JPKB","isServer":false},"labels":[],"projectKey":"ZS","serviceDeskId":2,"kbLinkDomainURLs":["https://jasperpim.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTlkMjBhZi00ODA1LTQyMDYtOTFkZS02MTc0MDM2YTc0M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg0NDQ1NDYsIm5iZiI6MTcyODQ0MzM0Nn0.P9-WLPrcmEOwPMI4qzuVh8j7iEPawvJlGh1IQIsYspw","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"199d20af-4805-4206-91de-6174036a743c","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://jasperpim.atlassian.net/wiki","kbLinkDomainURLs":["https://jasperpim.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}