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  • Weight is required - BigCommerce channels require a shipping weight to be set in order to publish

  • Category is required - A category is always required for a product to sync (make sure the category for the product is contained within the root category assigned to the publication channel. For more information see here)

  • 409 - Product with the same name already exists. Name must be unique.

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Sometimes there are connection issues with the storefront's API. Here are some helpful links to keep you informed of ecommerce e-commerce storefront issues:

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  • Each product has a WebID (an identifier used by the ecommerce e-commerce storefront similar to Jasper's PIMID)

    • Find your live product's WebID by visiting the channels tab

    • Compare that WebID to the one from the platform

      • WebIDs are only visible via the URL in the browser window

        • Navigate to the product in the admin section and make note of the string of numbers

        • BigCommerce - the WebID is between /products and /edit (for example: /products/190/edit)

        • Shopify - the WebID is the final string of numbers in the URL

    • If the WebIDs are different

      • Something has caused a disconnection between the platform and the PIM

      • Submit a support request

    • If the WebIDs are the same

      • Check the logging section for the last successful sync by searching for the PIMID

      • See how active the logging section is - could there be a backlog?

      • Search the product name inside your storefront admin and make sure there are no duplicate names preventing sync

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