{"xsrfToken":"c012b11c6e2021484f585b8c76d89d609dfbbe09_lout","branding":{"id":"2","key":"zs","name":"Jasper PIM Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Jasper's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to Jasper PIM's Ticket Portal!","userInitialAnnouncementMessageWiki":"<p>Please let us know how we can help you!</p>\n<p><a href=\"https://jasperstudios.atlassian.net/wiki/spaces/JPKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Click here to access the Knowledge Base</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Jasper's Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to Jasper PIM's Ticket Portal!","announcementMessage":"Please let us know how we can help you!\n\n[Click here to access the Knowledge Base| https://jasperstudios.atlassian.net/wiki/spaces/JPKB/overview]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6a50c2b4-3fe5-4d27-93d8-a038e2be1209/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTlkMjBhZi00ODA1LTQyMDYtOTFkZS02MTc0MDM2YTc0M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZhNTBjMmI0LTNmZTUtNGQyNy05M2Q4LWEwMzhlMmJlMTIwOSI6WyJyZWFkIl19LCJleHAiOjE3NDM3MTE0MTAsIm5iZiI6MTc0MzcxMDgxMH0.QbhBxMroOG34eqKjoZ6TpLP-gxfJzSyCOee6M3QApFI&client=199d20af-4805-4206-91de-6174036a743c&height=300&mode=fit","bannerMediaApiFileId":"6a50c2b4-3fe5-4d27-93d8-a038e2be1209","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"zs","projectId":10018,"serviceDeskId":2,"name":"Jasper PIM Support","description":"<p>Welcome! You can raise a request for Jasper PIM Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"49","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"","icon":10466,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[6],"key":""},{"id":"26","name":"Email Request (Bug)","descriptionHtml":"","callToAction":"Email Request (Bug)","introHtml":"<p>Problem Description &lt;Describe a brief summary of the issue&gt; Steps to reproduce &lt;A step-by-step guide on how to reproduce the issue&gt; Expected Result &lt; What was the expected behaviour&gt; Actual Result &lt;How did the system respond&gt;</p>","icon":10492,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[6],"key":""},{"id":"51","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"50","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"","icon":10521,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"22","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"","icon":10528,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[6],"key":""},{"id":"28","name":"Email Request (Change)","descriptionHtml":"","callToAction":"Email Request (Change)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"27","name":"Email Request (Task)","descriptionHtml":"","callToAction":"Email Request (Task)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"29","name":"Email Request (Training/Inquiry)","descriptionHtml":"","callToAction":"Email Request (Training/Inquiry)","introHtml":"","icon":10550,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"20","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Jasper PIM"}],"orderMapping":{"14":[27],"6":[51,49,50,22,26],"3":[20,10],"7":[22,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7eb3f9e-efeb-3487-9e19-f468ec190243","appLinkName":"System Confluence","appLinkUrl":"https://jasperstudios.atlassian.net/wiki","spaceKey":"JPKB","spaceName":"Jasper PIM Knowledge Base","spaceUrl":"https://jasperstudios.atlassian.net/wiki/spaces/JPKB","isServer":false},"labels":[],"projectKey":"ZS","serviceDeskId":2,"kbLinkDomainURLs":["https://jasperpim.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ZS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTlkMjBhZi00ODA1LTQyMDYtOTFkZS02MTc0MDM2YTc0M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3MTIwMTAsIm5iZiI6MTc0MzcxMDgxMH0.ZnLCNq17YJv4gQVvS4Z-TG_MYwjUfPTndPMvrYQLyQk","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"199d20af-4805-4206-91de-6174036a743c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":26,"projectId":10018,"form":{"name":"Email Request (Bug)","descriptionHtml":"","callToAction":"Email Request (Bug)","intro":"<p>Problem Description &lt;Describe a brief summary of the issue&gt; Steps to reproduce &lt;A step-by-step guide on how to reproduce the issue&gt; Expected Result &lt; What was the expected behaviour&gt; Actual Result &lt;How did the system respond&gt;</p>","instructions":"","icon":10492,"iconUrl":"https://jasperpim.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Problem Description","description":"Please provide a brief description of the issue.","descriptionHtml":"<p>Please provide a brief description of the issue.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10071","fieldConfigId":"10201","label":"Steps to Reproduce","description":"Please provide the steps to reproduce the issue. Attach the Screenshots in the Attachment section.","descriptionHtml":"<p>Please provide the steps to reproduce the issue. Attach the Screenshots in the Attachment section.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.toolkit:message","fieldId":"customfield_10091","fieldConfigId":"10257","label":"Results (Expected/ Actual)","description":"Please provide the Expected Result and the Actual Result for the issue.","descriptionHtml":"<p>Please provide the Expected Result and the Actual Result for the issue.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide any attachments here.","descriptionHtml":"<p>Please provide any attachments here.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/26","calendarParams":{"firstDay":0,"date":"2025-04-03T20:06:50+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"f7eb3f9e-efeb-3487-9e19-f468ec190243","appLinkName":"System Confluence","appLinkUrl":"https://jasperstudios.atlassian.net/wiki","spaceKey":"JPKB","spaceName":"Jasper PIM Knowledge Base","spaceUrl":"https://jasperstudios.atlassian.net/wiki/spaces/JPKB","isServer":false},"labels":[],"projectKey":"ZS","serviceDeskId":2,"kbLinkDomainURLs":["https://jasperpim.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxOTlkMjBhZi00ODA1LTQyMDYtOTFkZS02MTc0MDM2YTc0M2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3MTIwMTAsIm5iZiI6MTc0MzcxMDgxMH0.ZnLCNq17YJv4gQVvS4Z-TG_MYwjUfPTndPMvrYQLyQk","targetCollection":"upload-project-10018","endpointUrl":"https://api.media.atlassian.com","clientId":"199d20af-4805-4206-91de-6174036a743c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=jasperpim","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c012b11c6e2021484f585b8c76d89d609dfbbe09_lout","baseUrl":"https://jasperpim.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://jasperpim.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"199d20af-4805-4206-91de-6174036a743c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4735daf192a64783a40af127f27672a4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}